Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from WHITE PERFORMANCE and MACHINE to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to WHITE PERFORMANCE and MACHINE shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    3353 E Stone Dr
    Kingsport, TN 37660

    Delivery shall be deemed to have been made by You to WHITE PERFORMANCE and MACHINE five (5) days after the date sent.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by WHITE PERFORMANCE and MACHINE. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of WHITE PERFORMANCE and MACHINE or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. There is a 20% re-stocking fee for items returned after 30 days. WHITE PERFORMANCE and MACHINE and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if WHITE PERFORMANCE and MACHINE believes that customer conduct violates applicable law or is harmful to the interests of WHITE PERFORMANCE and MACHINE and its subsidiaries.

  • Shipping & Delivery
  • Shipping prices listed are for the contiguous 48 US states only. There may be additional postage required to ship items to Alaska, Hawaii, Puerto Rico and other US territories. If additional postage is required, we will contact you through e-mail to let you know. If you live outside of the contiguous US, please request a shipping quote prior to purchase to avoid any delays in shipping your item.

    All posted shipping costs are set by default at 15%. We reserve the right to change the shipping cost at any time to our correct shipping costs.

  • Return Policy
  • If an item needs to be returned for ANY REASON, the customer MUST CALL FOR AN AUTHORIZATION from us. The item must be LABELED CORRECTLY and include a copy of the ORIGINAL RECEIPT inside the package. It is preferable that you use the original package that the product was received in. You MUST label the OUTSIDE of the package with the ATTN to representative that gave authorization written in BIG BOLD LETTERS on the OUTSIDE of the package AND on the receipt inside the package. You must also explain in writing what the problem is with the item.  
    If the item comes back to us UNLABELED and/or NO RECEIPT inside the box, the return WILL NOT BE PROCESSED. 
    If the item is unclaimed for more that 7 days, the returned item will be marked return to sender if allowed by carrier. If return to sender is not allowed by carrier, the item WILL BE DISCARDED. 
    We are NOT RESPONSIBLE for any returns received that are not properly authorized and labeled correctly. 
    Please call for authorization 423.288.3881. If the item is defective, we will pay the shipping in both directions for up to 30 days. Beyond 30 days you will be required to pay the shipping to send the product to us. We will always pay the shipping to return the replacement item to you.

    You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). WHITE PERFORMANCE and MACHINE reserves the right to change its payment procedures at any time without prior notice to you.

  • Store Hours
  • Monday - Thursday: 8AM - 530PM EST

    Friday: 8AM - 5PM EST

    Saturday: 9AM - 1PM EST

    Sunday: Closed